{"id":2635,"date":"2023-11-29T05:34:40","date_gmt":"2023-11-29T05:34:40","guid":{"rendered":"https:\/\/mexuserguide.dreamhosters.com\/?p=2635"},"modified":"2024-01-23T23:28:34","modified_gmt":"2024-01-23T23:28:34","slug":"requests","status":"publish","type":"post","link":"https:\/\/helpguide.mex.com.au\/app\/requests\/","title":{"rendered":"Requests"},"content":{"rendered":"\r\n\t\t<div  class=\"block-5f817209-1886-45fc-b32f-1dd4b74d556d areoi-element container alignfull\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-5905dfd5-a943-4188-bd16-76b15e24dae6 row areoi-element padding-bottom20_0\">\r\n\t\t\t\r\n\r\n\t\t\t\n\r\n\t\t<div  class=\"block-9de08c46-2a6c-4047-95f1-15377df5209b col areoi-element\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-8b0b219a-236b-4ab6-b074-b6b0e63dbd5b accordion\">\r\n\t\t\t\n\r\n\t\t<div  class=\"block-915b470b-7429-4d16-b2b0-a4ebda68c70b accordion-item\">\r\n\r\n\t\t\t<h1 \r\n\t\t\t\tclass=\"accordion-header\" \r\n\t\t\t\tid=\"block-915b470b-7429-4d16-b2b0-a4ebda68c70b-header\"\r\n\t\t\t>\r\n\t\t\t\t<button \r\n\t\t\t\t\tclass=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\" \r\n\t\t\t\t\tdata-bs-toggle=\"collapse\" \r\n\t\t\t\t\tdata-bs-target=\"#block-915b470b-7429-4d16-b2b0-a4ebda68c70b-collapse\" \r\n\t\t\t\t\taria-expanded=\"true\" \r\n\t\t\t\t\taria-controls=\"block-915b470b-7429-4d16-b2b0-a4ebda68c70b-collapse\"\r\n\t\t\t\t>\r\n\t\t\t\t\tRelated Posts &#8211; Requests\r\n\t\t\t\t<\/button>\r\n\t\t\t<\/h1>\r\n\r\n\t\t\t<div \r\n\t\t\t\tid=\"block-915b470b-7429-4d16-b2b0-a4ebda68c70b-collapse\" \r\n\t\t\t\tclass=\"accordion-collapse collapse\" \r\n\t\t\t\taria-labelledby=\"block-915b470b-7429-4d16-b2b0-a4ebda68c70b-header\"\r\n\t\t\t\tdata-bs-parent=\".block-8b0b219a-236b-4ab6-b074-b6b0e63dbd5b\"\r\n\t\t\t>\r\n\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\n\r\n\t\t<div  class=\"block-f8667bed-ddf1-4d2f-9269-c640e564814b list-group\">\r\n\t\t\t\n\r\n\t\t\t<a \r\n\t\t\t\thref=\"https:\/\/helpguide.mex.com.au\/app\/request-listing\/\" \r\n\t\t\t\trel=\"\" \r\n\t\t\t\ttarget=\"\" \r\n\t\t\t\tid=\"block-413afff4-13c2-4cd2-9b12-e51e5ec36a5e\" \r\n\t\t\t\tclass=\"list-group-item\"\r\n\t\t\t>\r\n\t\t\t\tRequest Listing \r\n\t\t\t<\/a>\r\n\t\t\n\n\r\n\t\t\t<a \r\n\t\t\t\thref=\"https:\/\/helpguide.mex.com.au\/app\/request-details\/\" \r\n\t\t\t\trel=\"\" \r\n\t\t\t\ttarget=\"\" \r\n\t\t\t\tid=\"block-bd67ab93-4cfd-478c-81f0-bffc223c4aa4\" \r\n\t\t\t\tclass=\"list-group-item\"\r\n\t\t\t>\r\n\t\t\t\tRequest Details \r\n\t\t\t<\/a>\r\n\t\t\n\n\r\n\t\t\t<a \r\n\t\t\t\thref=\"https:\/\/helpguide.mex.com.au\/app\/creating-a-new-request\/\" \r\n\t\t\t\trel=\"\" \r\n\t\t\t\ttarget=\"\" \r\n\t\t\t\tid=\"block-baea8259-992a-4970-9e0d-4e1896df4413\" \r\n\t\t\t\tclass=\"list-group-item\"\r\n\t\t\t>\r\n\t\t\t\tCreating A New Request \r\n\t\t\t<\/a>\r\n\t\t\n \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-5905dfd5-a943-4188-bd16-76b15e24dae6 row areoi-element\">\r\n\t\t\t\r\n\r\n\t\t\t\n\r\n\t\t<div  class=\"block-9de08c46-2a6c-4047-95f1-15377df5209b col areoi-element\">\r\n\t\t\t\r\n\t\t\t\n\n<h1 class=\"wp-block-heading has-text-color has-link-color wp-elements-7c6af7f5f7a4e031fd225d6ba8836f14\" style=\"color:#6c757d\">Requests in MEX<\/h1>\n\n\n\n<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/dnh0kd13yv.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><div class=\"wistia_embed wistia_async_dnh0kd13yv seo=true videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/dnh0kd13yv\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/><\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"padding-top60_0\">The Request module of MEX is used in conjunction with Work Orders. This module allows personnel to send requests to the Maintenance Department for work to be done. The Maintenance Department may then raise Work Orders from these requests, and subsequently the requester can check the status of his request.<\/p>\n\n\n\n<p>Maintenance Requests are useful from a maintenance perspective as it allows the maintenance manager to determine which requests are worthy of Work Orders. It also allows for authorisation before any maintenance work is to be done. If the request is not authorised it cannot become a Work Order.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full text-center\"><img loading=\"lazy\" decoding=\"async\" width=\"625\" height=\"356\" src=\"https:\/\/mexuserguide.dreamhosters.com\/wp-content\/uploads\/2023\/11\/MEXAppRequestFlow.png\" alt=\"\" class=\"wp-image-2646\" srcset=\"https:\/\/helpguide.mex.com.au\/app\/wp-content\/uploads\/2023\/11\/MEXAppRequestFlow.png 625w, https:\/\/helpguide.mex.com.au\/app\/wp-content\/uploads\/2023\/11\/MEXAppRequestFlow-300x171.png 300w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-small-font-size\"><em>The Maintenance Requests Process<\/em><\/p>\n\n\n\n<p class=\"padding-top20_0\">The Maintenance Request process is as follows:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>A user enters a Maintenance Request into&nbsp;MEX by:\n<ul class=\"wp-block-list\">\n<li>Entering the Request directly into MEX, through the main application of the mobile application.<\/li>\n\n\n\n<li>Using the\u00a0<a href=\"https:\/\/data.mex.com.au\/UserGuide\/MEX15\/MEXOps\/index.html\">MEX Ops web page<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>A notification of the Maintenance Request is emailed to the person&#8217;s required to&nbsp;Approve&nbsp;the Request.<\/li>\n\n\n\n<li>The Request cab be Approved or Declined by an authorised user by either:\n<ul class=\"wp-block-list\">\n<li>Tapping on the Approve or Decline link in the Notification email<\/li>\n\n\n\n<li>Approving or Declining the Request in the Requests module of MEX.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Once the Request is Approved, a Work Order can be generated for the job, or the Request can be attached to an existing Work Order.<\/li>\n\n\n\n<li>The Work Orders is completed by the maintenance staff as per usual.<\/li>\n\n\n\n<li>When the Work Order is closed off to History, the Request will automatically close itself off as completed. The person that created the Request can be automatically notified by email.<\/li>\n<\/ol>\n\n\n\n<p>Regardless of whether the requester uses the Requests module in MEX, MEX app or&nbsp;MEX Ops&nbsp;to enter their Request, they can easily check on the progress of their request by simply opening the request list and viewing their request. This saves them having to contact the Maintenance Department directly to follow up on any maintenance work that they requested and allows the maintenance department to get on with maintenance.<\/p>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-5905dfd5-a943-4188-bd16-76b15e24dae6 row areoi-element\">\r\n\t\t\t\r\n\r\n\t\t\t\n\r\n\t\t<div  class=\"block-9de08c46-2a6c-4047-95f1-15377df5209b col areoi-element text-center\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t\t\t\r\n\t\t<a \r\n\t\t\t\r\n\t\t\tclass=\"block-5d8cf6b8-c358-4e51-ba2a-a02988985bb9 btn areoi-has-url position-relative btn-mex btn-secondary\"\r\n\t href=\"https:\/\/helpguide.mex.com.au\/app\/request-listing\/\" >\r\n\t\t\t\t\t\r\n\t\t\t\t\tRequest Listing \r\n\t\t\t\t\t\r\n\t\t\t\t\t \r\n\t\t\t\t<\/a>\r\n\t\t\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-9de08c46-2a6c-4047-95f1-15377df5209b col areoi-element text-center\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t\t\t\r\n\t\t<a \r\n\t\t\t\r\n\t\t\tclass=\"block-5d8cf6b8-c358-4e51-ba2a-a02988985bb9 btn areoi-has-url position-relative btn-mex btn-secondary\"\r\n\t href=\"\/app\/request-details\/\" >\r\n\t\t\t\t\t\r\n\t\t\t\t\tRequest Details \r\n\t\t\t\t\t\r\n\t\t\t\t\t \r\n\t\t\t\t<\/a>\r\n\t\t\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-9de08c46-2a6c-4047-95f1-15377df5209b col areoi-element text-center\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t\t\t\r\n\t\t<a \r\n\t\t\t\r\n\t\t\tclass=\"block-5d8cf6b8-c358-4e51-ba2a-a02988985bb9 btn areoi-has-url position-relative btn-mex btn-secondary\"\r\n\t href=\"https:\/\/helpguide.mex.com.au\/app\/creating-a-new-request\/\" >\r\n\t\t\t\t\t\r\n\t\t\t\t\tCreating a Request \r\n\t\t\t\t\t\r\n\t\t\t\t\t \r\n\t\t\t\t<\/a>\r\n\t\t\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t","protected":false},"excerpt":{"rendered":"<p>Create requests on the fly and have them turned in to work orders when the time is right.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-2635","post","type-post","status-publish","format-standard","hentry","category-requests"],"_links":{"self":[{"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/posts\/2635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/comments?post=2635"}],"version-history":[{"count":10,"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/posts\/2635\/revisions"}],"predecessor-version":[{"id":3357,"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/posts\/2635\/revisions\/3357"}],"wp:attachment":[{"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/media?parent=2635"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/categories?post=2635"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/tags?post=2635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}