{"id":2459,"date":"2023-11-27T23:15:31","date_gmt":"2023-11-27T23:15:31","guid":{"rendered":"https:\/\/mexuserguide.dreamhosters.com\/?p=2459"},"modified":"2024-01-09T00:58:49","modified_gmt":"2024-01-09T00:58:49","slug":"request-details","status":"publish","type":"post","link":"https:\/\/helpguide.mex.com.au\/app\/request-details\/","title":{"rendered":"Request Details"},"content":{"rendered":"\r\n\t\t<div  class=\"block-f5572149-9f28-458a-bc5f-60b8b66fc4dc areoi-element container alignfull\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-c9a2d036-74e9-4365-aafe-af3bbafb275a row areoi-element padding-bottom20_0\">\r\n\t\t\t\r\n\r\n\t\t\t\n\r\n\t\t<div  class=\"block-916f9788-204b-4f5f-b4ee-b486a3f1be21 col areoi-element\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t<div  class=\"block-8b0b219a-236b-4ab6-b074-b6b0e63dbd5b accordion\">\r\n\t\t\t\n\r\n\t\t<div  class=\"block-915b470b-7429-4d16-b2b0-a4ebda68c70b accordion-item\">\r\n\r\n\t\t\t<h1 \r\n\t\t\t\tclass=\"accordion-header\" \r\n\t\t\t\tid=\"block-915b470b-7429-4d16-b2b0-a4ebda68c70b-header\"\r\n\t\t\t>\r\n\t\t\t\t<button \r\n\t\t\t\t\tclass=\"accordion-button collapsed\" \r\n\t\t\t\t\ttype=\"button\" \r\n\t\t\t\t\tdata-bs-toggle=\"collapse\" \r\n\t\t\t\t\tdata-bs-target=\"#block-915b470b-7429-4d16-b2b0-a4ebda68c70b-collapse\" \r\n\t\t\t\t\taria-expanded=\"true\" \r\n\t\t\t\t\taria-controls=\"block-915b470b-7429-4d16-b2b0-a4ebda68c70b-collapse\"\r\n\t\t\t\t>\r\n\t\t\t\t\tRelated Posts &#8211; Requests\r\n\t\t\t\t<\/button>\r\n\t\t\t<\/h1>\r\n\r\n\t\t\t<div \r\n\t\t\t\tid=\"block-915b470b-7429-4d16-b2b0-a4ebda68c70b-collapse\" \r\n\t\t\t\tclass=\"accordion-collapse collapse\" \r\n\t\t\t\taria-labelledby=\"block-915b470b-7429-4d16-b2b0-a4ebda68c70b-header\"\r\n\t\t\t\tdata-bs-parent=\".block-8b0b219a-236b-4ab6-b074-b6b0e63dbd5b\"\r\n\t\t\t>\r\n\t\t\t\t<div class=\"accordion-body\">\r\n\t\t\t\t\t\n\r\n\t\t<div  class=\"block-f8667bed-ddf1-4d2f-9269-c640e564814b list-group\">\r\n\t\t\t\n\r\n\t\t\t<a \r\n\t\t\t\thref=\"https:\/\/helpguide.mex.com.au\/app\/requests\/\" \r\n\t\t\t\trel=\"\" \r\n\t\t\t\ttarget=\"\" \r\n\t\t\t\tid=\"block-413afff4-13c2-4cd2-9b12-e51e5ec36a5e\" \r\n\t\t\t\tclass=\"list-group-item\"\r\n\t\t\t>\r\n\t\t\t\tRequests \r\n\t\t\t<\/a>\r\n\t\t\n\n\r\n\t\t\t<a \r\n\t\t\t\thref=\"https:\/\/helpguide.mex.com.au\/app\/request-listing\/\" \r\n\t\t\t\trel=\"\" \r\n\t\t\t\ttarget=\"\" \r\n\t\t\t\tid=\"block-bd67ab93-4cfd-478c-81f0-bffc223c4aa4\" \r\n\t\t\t\tclass=\"list-group-item\"\r\n\t\t\t>\r\n\t\t\t\tRequest Listing \r\n\t\t\t<\/a>\r\n\t\t\n\n\r\n\t\t\t<a \r\n\t\t\t\thref=\"https:\/\/helpguide.mex.com.au\/app\/creating-a-new-request\/\" \r\n\t\t\t\trel=\"\" \r\n\t\t\t\ttarget=\"\" \r\n\t\t\t\tid=\"block-baea8259-992a-4970-9e0d-4e1896df4413\" \r\n\t\t\t\tclass=\"list-group-item\"\r\n\t\t\t>\r\n\t\t\t\tCreating A New Request \r\n\t\t\t<\/a>\r\n\t\t\n \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-c9a2d036-74e9-4365-aafe-af3bbafb275a row areoi-element\">\r\n\t\t\t\r\n\r\n\t\t\t\n\r\n\t\t<div  class=\"block-916f9788-204b-4f5f-b4ee-b486a3f1be21 col areoi-element\">\r\n\t\t\t\r\n\t\t\t\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-a114488dd48cf896b17a3dbb47401c95\" style=\"color:#6c757d\">Request Details<\/h2>\n\n\n\n<p>Tapping on any Requests will open the Request\u2019s Details.<\/p>\n\n\n\n<p>The Requests details is divided into the following sections:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Preview Header\n<ul class=\"wp-block-list\">\n<li>Request Description<\/li>\n\n\n\n<li>Raised Date time<\/li>\n\n\n\n<li>Who Raised the Request<\/li>\n\n\n\n<li>Status<\/li>\n\n\n\n<li>Preview Picture<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Actions Available on the Request\n<ul class=\"wp-block-list\">\n<li>Approve<\/li>\n\n\n\n<li>Create Work Order<\/li>\n\n\n\n<li>Decline<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Asset Number and Description\n<ul class=\"wp-block-list\">\n<li>Tapping the hyperlink will allow you to see the Asset Tree, Manufacturer, Model Number, Serial Number, and the Registration Number of the Asset. Click the X to close.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Outstanding Work\n<ul class=\"wp-block-list\">\n<li>Here you can see all the Work Orders and Requests currently in the system for this Asset. Making it so much easier to process the Request. If there is already a Work Order to correct the issue, then we can simply add the Request to this job. So, let\u2019s confirm this Request and add to this Work Order.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Notes\n<ul class=\"wp-block-list\">\n<li>Any Note you wish to make can be made here, and administrators using the MEX app or MEX can chat with you here<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Photos<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized text-center\"><img loading=\"lazy\" decoding=\"async\" width=\"499\" height=\"1024\" src=\"https:\/\/helpguide.mex.com.au\/wp-content\/uploads\/2023\/12\/MEXAppReqDetails-499x1024.jpg\" alt=\"\" class=\"wp-image-2977\" style=\"width:300px\" srcset=\"https:\/\/helpguide.mex.com.au\/app\/wp-content\/uploads\/2023\/12\/MEXAppReqDetails-499x1024.jpg 499w, https:\/\/helpguide.mex.com.au\/app\/wp-content\/uploads\/2023\/12\/MEXAppReqDetails-146x300.jpg 146w, https:\/\/helpguide.mex.com.au\/app\/wp-content\/uploads\/2023\/12\/MEXAppReqDetails-768x1577.jpg 768w, https:\/\/helpguide.mex.com.au\/app\/wp-content\/uploads\/2023\/12\/MEXAppReqDetails-748x1536.jpg 748w, https:\/\/helpguide.mex.com.au\/app\/wp-content\/uploads\/2023\/12\/MEXAppReqDetails-998x2048.jpg 998w, https:\/\/helpguide.mex.com.au\/app\/wp-content\/uploads\/2023\/12\/MEXAppReqDetails.jpg 1038w\" sizes=\"auto, (max-width: 499px) 100vw, 499px\" \/><\/figure>\n\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n\n\r\n\t\t<div  class=\"block-2ff17188-29d7-47c3-9aa1-143751c69d3f row areoi-element padding-top60_0\">\r\n\t\t\t\r\n\r\n\t\t\t\n\r\n\t\t<div  class=\"block-9a3e1b5a-79c5-4330-88f1-81ba9fb7a117 col areoi-element text-center\">\r\n\t\t\t\r\n\t\t\t\n\r\n\t\t\t\t\r\n\t\t<a \r\n\t\t\t\r\n\t\t\tclass=\"block-d89c1720-abc4-441c-a400-4a9f5d9d84b3 btn areoi-has-url position-relative btn-mex btn-secondary\"\r\n\t href=\"\/request-listing\/\" >\r\n\t\t\t\t\t\r\n\t\t\t\t\tRequests Listing \r\n\t\t\t\t\t\r\n\t\t\t\t\t \r\n\t\t\t\t<\/a>\r\n\t\t\t\n \r\n\t\t\t\r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t\n \r\n\t\t<\/div>\r\n\t","protected":false},"excerpt":{"rendered":"<p>Comprehensive request details: Asset info, outstanding work, notes, photos, and quick actions like approving, creating a work order, or declining with ease.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-2459","post","type-post","status-publish","format-standard","hentry","category-requests"],"_links":{"self":[{"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/posts\/2459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/comments?post=2459"}],"version-history":[{"count":10,"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/posts\/2459\/revisions"}],"predecessor-version":[{"id":3293,"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/posts\/2459\/revisions\/3293"}],"wp:attachment":[{"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/media?parent=2459"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/categories?post=2459"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpguide.mex.com.au\/app\/wp-json\/wp\/v2\/tags?post=2459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}