Tapping on any Requests will open the Request’s Details.

The Requests details is divided into the following sections:

  • Preview Header
    • Request Description
    • Raised Date time
    • Who Raised the Request
    • Status
    • Preview Picture
  • Actions Available on the Request
    • Approve
    • Create Work Order
    • Decline
  • Asset Number and Description
    • Tapping the hyperlink will allow you to see the Asset Tree, Manufacturer, Model Number, Serial Number, and the Registration Number of the Asset. Click the X to close.
  • Outstanding Work
    • Here you can see all the Work Orders and Requests currently in the system for this Asset. Making it so much easier to process the Request. If there is already a Work Order to correct the issue, then we can simply add the Request to this job. So, let’s confirm this Request and add to this Work Order.
  • Notes
    • Any Note you wish to make can be made here, and administrators using the MEX app or MEX can chat with you here
  • Photos